Return & Exchange Policy
Return & Exchange Policy
Effective Year : 2025
At Trayar.com, we want every customer to feel confident ordering from us. Please review our guidelines below before requesting a return or exchange.
✅ Eligibility for Returns & Exchanges
We will consider a return or exchange only if all the conditions below are met:
Wrong, damaged, or defective item:
You received an incorrect product, the item arrived damaged, or it has a genuine manufacturing defect.
Unopened & unused condition:
We do not accept returns if the product or its seal has been opened, the packaging shows signs of use, or any quantity is missing.
The item must remain in its original, undamaged box with every accessory, label, and insert intact.
Unboxing video requirement:
To validate any claim, you must record a clear, uninterrupted unboxing video showing the parcel from all sides before opening, the shipping label, the unsealing, and the item inside.
This video helps us verify transit damage or packing errors quickly and fairly.
Timely request:
You must contact us through the website’s contact form within 3 calendar days of the delivery date and attach the unboxing video (or a downloadable link) along with clear photos if damage is visible.
❌ Non‑Returnable Situations
We unfortunately cannot accept a return or exchange if:
The product has been opened, used, or tampered with in any way.
The request is made after the 3‑day window.
The item was ordered incorrectly, or you changed your mind after delivery.
The unboxing video is missing, edited, or unclear.
The retail box, inner packaging, or printed inserts are not returned in original condition.
🔁 Exchange Process
Submit your request with the order number, reason, photos, and the unboxing video.
Our support team will verify the claim within 2 business days.
If approved, we’ll arrange pickup or provide a return address.
Once the product passes inspection at our warehouse, we will dispatch a replacement. If the item is unavailable, we will issue store credit or a refund.
💸 Refunds
Refunds are granted only when a replacement is not possible.
Any approved refund is processed to the original payment method within 7–10 business days after we receive and inspect the return.
Shipping fees (if charged) are non‑refundable.
📌 Important Notes
We reserve the right to refuse any return that does not meet the above criteria.
For health, safety, and authenticity reasons, opened or used products cannot be resold and therefore cannot be accepted back.
Keep all packaging until you’re sure you wish to keep the product; breaking the seal voids return eligibility.